At this time, we do not require credit card information to book one to three appointments. However, we ask for 24 hours notice to cancel an appointment.
For groups who have booked four or more appointments, we require credit card information to book the appointments and ask for 72 hours notice to cancel. Those who cancel within 72 hours of the booking or fail to show will be charged in full for the services scheduled.
For private events, we require credit card information and ask for two weeks notice to cancel the event. Those who cancel within two weeks of the booking or fail to show will be charged in full for the services scheduled. Cancellations made between the initial booking and two weeks before the event are subject to a $250 administration fee.
Late / No-Show Policy
Those who fail to show within 15 minutes of the start of their appointment will be marked in the booking system as a ‘no-show’ and will be prevented from booking future appointments online. In order to book another appointment, credit card information will be required. Additional no-shows will be charged to the credit card in full.